NoFraud is a fraud prevention service that Silk & Snow has partnered with. They help to screen orders we receive and alert us if they suspect a transaction is at high risk for fraud. The benefits of this is twofold: it helps to protect consumers against fraudulent credit card use and helps to protect businesses against fraud chargebacks. 

Why did I receive an email/call/text message to confirm a transaction? 

You may have received an alert email or call because your transaction has been flagged by NoFraud for elevated risk, or irregular shopping characteristics. We at Silk & Snow want to confirm that the order was made from the authorized cardholder. 

After I confirm the flagged transaction, do I need to do anything else? 

Once you’ve confirmed the flagged transaction, there is nothing else you need to do unless you have been asked by a fraud analyst to provide additional information. 

Will NoFraud ever ask me for my personal information? 

NoFraud will never ask you for your full credit card number, social security number, or any other personal information. 

Will my order be delayed due to NoFraud? 

As soon as your response is received, your order will be released for processing. 

I did not make an order with Silk & Snow, and neither did anyone that has access to my credit card. What do I do now? 

After confirming that the transaction was truly unauthorized, we recommend that you contact your credit card company and inform them that your card has been compromised. Review the latest transactions on your account to ensure there is no other fraudulent activity to report. Your financial institution will likely put a hold on all future purchases from the compromised account and issue a new one for future use.

How can I find out more about NoFraud? 

You can visit their website at https://www.nofraud.com/ to learn more.