How Do I Submit a Furniture Warranty Claim? Léa 27 October 2023 19:18 Updated We stand behind our products and durable materials, which is why we are happy to offer a 5-Year warranty with our Furniture. Under the terms and conditions of the Silk & Snow Warranty, you are required to: Read our Warranty for details on covered defects & what the Warranty does not cover. Provide valid original proof of purchase — your order receipt and number — demonstrating date of purchase and that the claimant is the original purchaser and still has the item. Send an email to hello@silkandsnow.com providing the following information : Order Number A brief explanation describing the defect and how it is affecting the performance of the item Pictures of the item uncovered and highlighting the defect. Our dedicated Customer Experience team will then be able to accompany you though your warranty claim. Related articles What is Your Return & Exchange Policy? How Do I Submit a Mattress & Mattress Topper Warranty Claim? How Do I Submit a Bedding, Bath & Accessory Warranty Claim? I Just Received My Silk & Snow Bed Frame, and I Can’t Find My Slats. Where Are They? What Is Your White Glove Service? Comments 0 comments Article is closed for comments.
