All three of our mattresses come rolled and compressed in a box! It is like receiving a big present at your door. When you receive your Silk & Snow mattress, here are a few pointers to successfully set it up:

Step 1 - Prepare for the unboxing of your new Silk & Snow mattress. 

Your mattress will come compressed in a box and depending on the size of the mattress you ordered, the weight of the mattress could range from 50 to 115 lbs. The mattress may be too heavy to carry by one person, so we suggest that you ask a partner for assistance when bringing it to your desired location in your home. We recommend unboxing it directly in the respective bedroom and on top of the support used. 

Step 2 - Unbox and remove the sealed bag. 

Our Mattresses are packaged securely in a vacuum sealed wrap in order to ensure that the integrity of the mattress is not impacted by the shipping process. We have a cutting tool we provide so you can safely open the mattress. We recommend the use of the cutting tool as we find that it glides better through the plastic and prevents any unwanted or accidental cut into the mattress. The cutting tool can be found in the envelope in the mattress box.

After you remove your new Silk & Snow mattress from the box, place the mattress, while still in its plastic covering, lengthwise on your foundation, platform bed or other supportive surface. Cut the plastic bag surrounding the mattress, but be careful not to cut to the mattress itself. 

Step 3 - Let it decompress and expand. 

Once the plastic covering of the mattress is cut, the mattress will start to decompress and expand. It is important that you let the mattress naturally conform to its new environment and allow the foam to adjust to room temperature especially if purchased in cooler months. Letting it lie flat for 72 hours will help in its full recovery from shipping. It may take up to 72 hours for your mattress to return to its full dimension and firmness. However, you may sleep on it right away.

We recommend that you unbox your new mattress within three weeks of purchase. 

We hope that you enjoy your new Silk & Snow bed and that it helps you achieve the rest you have been dreaming about!