How Do I Cancel My Order? Léa November 11, 2024 20:04 Updated To cancel your order, contact us as soon as possible before your order has shipped via chat, email at hello@silkandsnow.com or phone at 1-855-777-0033. We’ll do our best to assist you. Please note that the process and cancellation time may vary depending on the order status, but keep in mind that we need 3 hours' notice or less from the time the order was placed : If your order has shipped, we cannot guarantee that we can cancel it in time If your order has already been delivered, please do not open the package We will issue your refund once we have received the returned item at our warehouse. Related articles What is Your Return & Exchange Policy? What Are the Conditions of Your Promotions? What is NoFraud? Do You Offer a Financing Plan? How Do I Ship to My Apartment/Condo? Comments 0 comments Please sign in to leave a comment.
