How Do I Cancel My Order? Léa October 28, 2023 16:20 Updated To cancel your order, contact us as soon as possible before your order has shipped via chat, email at firstname.lastname@example.org or phone at 1-855-777-0033. We’ll do our best to assist you. Please note that the process and cancellation time may vary depending on order status, but keep in mind we need at least 24 hours notice. If your order has shipped, we cannot guarantee that we can cancel it in time If your order has already been delivered, please do not open the package We will issue your refund once we have received the returned item at our warehouse. Related articles What is NoFraud? Do You Offer a Financing Plan? What is Your Return & Exchange Policy? How Do I Submit a Mattress & Mattress Topper Warranty Claim? How Much Is Shipping? Comments 0 comments Please sign in to leave a comment.