At Silk & Snow, we appreciate that our products make wonderful gifts for loved ones! Here are some important details to keep in mind when purchasing a gift:

Do You Offer Gift Cards or Gift Wrapping?

At this time, we do not offer:

• Gift cards or gift certificates
• Gift wrapping
• Gift receipts or personalized notes

However, you can rest easy knowing that we are committed to our sustainable goals. As part of this effort, no physical invoices are included in our packages. Your recipient will only receive the product, with no printed billing information attached.

What If My Recipient Wants to Return or Exchange the Gift?

If the gift isn’t quite what your recipient expected, here’s how our return and exchange process works:

Refunds: Please note that any refunds will be credited back to the original method of payment. We cannot refund to another card or account.

Exchanges: If your recipient would like to exchange the item, we will require the recipient’s name to be linked to the original order. You can provide this information at checkout or by informing our team when placing the order.

Final Sale on Store Credit Purchases or Exchanges: Any purchases made using store credit or exchanges will be final sale, meaning they cannot be returned or exchanged again.

Questions or Concerns?

If you have any further questions or need assistance with your gift purchase, our team is here to help! Feel free to reach out for guidance or support.