We stand behind our products and durable materials, which is why we are happy to offer a 1-year warranty with our bedding, accessory & bath items and 3-year warranty with our pillows. 

Under the terms and conditions of the Silk & Snow Warranty, you are required to:

1. Read our Warranty for details on covered defects & what the Warranty does not cover. 
2. Provide valid original proof of purchase — your order receipt and number — demonstrating date of purchase and that the claimant is the original purchaser and still has the item.
3. Send an email to hello@silkandsnow.com providing the following information : 
   
   1. Order Number
   2. A brief explanation describing the defect and how it is affecting the performance of the item
   3. Pictures of the item uncovered and highlighting the defect.

Our dedicated Customer Experience team will then be able to accompany you though your warranty claim.