At Silk & Snow, we strive to provide exceptional service and ensure a smooth delivery process for all of our customers. We know that receiving your order is an exciting moment, and we completely understand that some of our customers would prefer a phone call prior to delivery. Below, you will find important information regarding these requests and how we manage them.

Can I request a phone call before delivery?

Yes, you may request that the courier contact you prior to delivery by leaving a note in Address Line 2 at checkout. However, please note that we cannot guarantee that our couriers will be able to fulfill this request.

Why can't you guarantee the call?

Most of the traditional couriers do not carry work phones. While we will include your request in the shipment details, it is ultimately up to the courier’s availability and whether they are equipped with a work phone. If they have one, they may attempt to call you.

How will I know when my order is being delivered?

After your order has shipped, you will receive tracking information that allows you to monitor the progress of your delivery. This way, you will be able to anticipate when your package will arrive, even if a phone call isn't possible. Depending on the courier, we recommend opting for text updates if available so you can stay actively informed.

What should I do if I have concerns about my delivery?

If you have any questions or concerns about your delivery, our team is here to assist you. Please don't hesitate to reach out, and we will do our best to address any issues and provide further clarification.

We appreciate your understanding and are always here to help ensure that you have the best experience with Silk & Snow!