You will find below the detailed refund process for each return type. Please note that the time it will take for your financial statement to update will depend on your bank's processing times/speed. However, this should not take more than 14 business days.  You will receive an automatic email confirming the refund once issued. Refunds can only be made via the original form of payment and credit card. 

In high-seasons, these delays are subject to vary slightly as our team handles a higher volume than normal.

Mattress

We work with local Charity & Recycling partners when it comes to our mattress returns.  The refund is issued upon confirmation of the pick-up of the mattress at your home. If your mattress was recently picked-up, our team is actively working on confirming the removal with the pick-up partner within 48 business hours! Once confirmed with the pick-up partner, our team will go ahead and issue your refund.

In order to speed-up the refund process, please feel free to take pictures on the day of the removal and forward them to our team. We will be able to process the refund upon receipt of the pictures. 

Bedding, Accessories, Bath & Furniture

We receive your items at our facility when it comes to bedding, accessories, bath & furniture returns. The refund is issued upon receipt and inspection of the item at our warehouse. If your item was recently received, please keep in mind it may take the quality control team a few business days to process and inspect the return and issue your refund once the shipment has been marked as delivered. Once processed, our team will go ahead and issue your refund.  If it has been above 7 days, do not hesitate to reach out so we may take a closer look. 

In order to speed-up the refund process, please ensure to forward the tracking number of the return label you will have access to generating upon initiation of the return process with our team.